Ashland, KY Credit Card Processing Issue

​On February 13, 2023, our Arby’s restaurant, located at 1045 Winchester Avenue in Ashland KY, discovered their drive-thru credit card terminal had not transmitted charges to our credit card processor over a period of several months. When we fixed this issue, the terminal processed those drive-thru transactions, causing unexpected charges to our guests. Impacted guests visiting this Arby’s drive-thru from October of 2022 through February 13, 2023 had not been previously charged for their orders during this timeframe, and their credit cards were not charged until this week. While these are legitimate charges related to real transactions, we understand the inconvenience the late posting creates for our valued guests and we want to make this right. If you were impacted and have questions or concerns, please contact [email protected] and our processing team will review and respond.
 
Arby’s, Ashland, KY / AES Restaurant Group