AES RESTAURANTS
  • Home
  • Locations
  • Leadership
    • John Wade
    • Jay Bedrosian
    • Joe Davitt
    • David Early
    • Luke Prifogle
    • Michelle Carter
    • Curt Oxyer
    • Jason Bowman
    • Wes Hoffman
    • Rebecca Griffin
    • Mary Spears
    • Brandi Fry-MacNeil
    • George Onisa
    • Amber Clark
  • Careers
    • Job Descriptions
    • Construction Team
    • Benefits
  • News
  • Catering
  • About AES
    • History
    • Contact Us
    • AES Foundation
    • Arby's

AES News

Ashland, KY Credit Card Processing Issue

2/14/2023

6 Comments

 
​On February 13, 2023, our Arby’s restaurant, located at 1045 Winchester Avenue in Ashland KY, discovered their drive-thru credit card terminal had not transmitted charges to our credit card processor over a period of several months. When we fixed this issue, the terminal processed those drive-thru transactions, causing unexpected charges to our guests. Impacted guests visiting this Arby’s drive-thru from October of 2022 through February 13, 2023 had not been previously charged for their orders during this timeframe, and their credit cards were not charged until this week. While these are legitimate charges related to real transactions, we understand the inconvenience the late posting creates for our valued guests and we want to make this right. If you were impacted and have questions or concerns, please contact payments@aesgroupllc.com and our processing team will review and respond.
 
Arby’s, Ashland, KY / AES Restaurant Group
6 Comments
Barbara gail kirtz
2/14/2023 08:26:05 am

My debit card was charged $18 on Feb 11. It has been months since I was at Arby’s. I am requesting a printed receipt for items purchased and date please.
I am outraged that this has happened.
Barbara Kirtz

Reply
Rebecca
2/14/2023 03:31:46 pm

Same! I spent over an hour dealing with fraud. Unacceptable

Reply
Kelly
2/15/2023 11:41:45 am

mailto:payments@aesgroupllc.com then email them with the problem that way they can help solve the issue. There’s no way for them to keep track of everyone’s comments so the only way you’ll get a solution is if you email them at the email provided.

Reply
K Williams
2/14/2023 05:23:31 pm

My purchases were not from the Ashland store. They were also from August and September (prior to Oct). They were already deducted from my account and are reflected on my bank statements.

Reply
taffie hall
2/15/2023 09:17:07 am

i went to arbys on 2/11 bill was 18.00. I was charged two more times. 17.25 and 19.15

Reply
Jeremy link
3/13/2023 02:17:35 pm

Hi, I especially wanted to say I loved your blog and how well-curated it was. <a href="https://www.jksnews.com.ng/how-to-log-in-to-your-big-lots-credit-card-account">Credit cards</a> can be a difficult topic to cover on the internet solely because of a lot of misleading information. I am very glad your article is down to earth and very informative. Kudos and keep up the good work.

Reply



Leave a Reply.

    Categories

    All
    Acquisitions
    AES Foundation
    Awards
    Big Brother Big Sister
    Crayons To Classrooms
    Feeding Kentucky
    Grand Openings
    Grand ReOpenings
    Wounded Warrior Project

    View my profile on LinkedIn

    Archives

    February 2023
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    December 2021
    September 2021
    July 2021
    June 2021
    October 2019
    July 2019

Picture
​AES Restaurant Group
7031 Mayflower Park Dr.​ | Ste. C​ | ​Zionsville, IN 46077

TM & © 2004-2022 Arby's Restaurant Group, LLC. All Rights Reserved.
  • Home
  • Locations
  • Leadership
    • John Wade
    • Jay Bedrosian
    • Joe Davitt
    • David Early
    • Luke Prifogle
    • Michelle Carter
    • Curt Oxyer
    • Jason Bowman
    • Wes Hoffman
    • Rebecca Griffin
    • Mary Spears
    • Brandi Fry-MacNeil
    • George Onisa
    • Amber Clark
  • Careers
    • Job Descriptions
    • Construction Team
    • Benefits
  • News
  • Catering
  • About AES
    • History
    • Contact Us
    • AES Foundation
    • Arby's